Kilimall, Kenya’s largest online shopping mall, is hiring a Customer Service Agent to join their growing team. This full-time position offers the opportunity to provide exceptional support to thousands of retail customers across live chat, support tickets, and phone channels.
Job Overview
Last Updated: October 13, 2026
Category: Customer Service Jobs
Job Type: Full Time Jobs
Location: Mombasa
Company: Kilimall
Application Deadline: October 19, 2026
Customer Service Agent at Kilimall – Kilimall Kenya Job Details
Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product…
Customer Service Agent
Job responsibilities:
- Manage and respond to live chat inquiries and support tickets.
- Handle inbound and outbound customer calls
- Provide customer support through chat channels, ensuring timely and accurate responses.
- Customer issue follow up and inquiries to ensure prompt resolution.
- Attaining the required Customer satisfaction rate.
- Attain daily clearance and response rate below 3min
Requirements:
- Typing speed of 40 words per Minute
- Degree or diploma in a Business-related Course
- Experience in a similar role
- Good Customer Service Skills
- Good communication skills
- Problem solving skill
Check how your CV matches this job
Method of Application
Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading “customer service agent” by 19th October,2026. Please state your current and expected remuneration in your CV, only shortlisted candidates will be contacted.
