Safal Group Customer Service Officer Job 2026
Safal Group is currently recruiting for a Customer Service Officer position in Nairobi.
This is a good opportunity for Kenyan job seekers with customer service, communication and administrative skills who want to work in the private sector.
The vacancy is currently open and was posted on 14 October 2026.
Job Details
- Employer: Safal Group
- Position: Customer Service Officer
- Location: Nairobi, Kenya
- Category: Private Jobs
- Employment Type: Full-time
- Posted: 14 October 2026
- Status: Open
- Application: Online
About the Job
The Customer Service Officer will be responsible for supporting customers, handling enquiries and helping ensure that customers receive efficient and professional service.
This role may involve communicating with customers through different channels, resolving customer issues and working with internal teams to ensure customer needs are addressed.
Key Responsibilities
The successful candidate will be expected to:
- Respond to customer enquiries and requests.
- Provide accurate information about products and services.
- Handle customer complaints professionally.
- Follow up on customer issues until they are resolved.
- Maintain accurate customer records.
- Work with other departments to resolve customer problems.
- Monitor customer feedback and identify recurring issues.
- Maintain professional relationships with customers.
- Prepare relevant customer service reports.
- Follow company policies and customer service procedures.
Qualifications and Skills
Interested applicants should have relevant qualifications and experience in customer service or a related field.
Useful skills include:
- Good communication skills.
- Strong customer-service skills.
- Ability to work under pressure.
- Good computer skills.
- Good problem-solving abilities.
- Ability to work well with other employees.
- Professional telephone and email communication.
- Good organisational skills.
Applicants should review the employer’s full vacancy requirements before applying.
How to Apply
Interested and qualified candidates should apply online through the Safal Group recruitment process.
Applicants should prepare an updated CV and ensure that the information provided is accurate and relevant to the position.
Important: Use the employer’s official recruitment channel and do not pay anyone to secure the job.
Application Deadline
The vacancy is currently open, with approximately four days remaining when checked on 19 October 2026.
Because recruitment deadlines can change, applicants should apply as soon as possible rather than waiting until the final day.
Who Should Apply?
This opportunity is particularly relevant to Kenyan job seekers looking for:
- Customer service jobs
- Office jobs
- Private-sector jobs
- Entry-level and junior opportunities
- Jobs in Nairobi
If you have customer service experience and meet the employer’s requirements, this is worth checking out.
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